Good 11 Privacy Policy

1 Introduction

Good 11 ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at good-11.club. This Privacy Policy describes how Good 11 collects, uses, stores, and shares personal data when you register an account, make a deposit, play games, or interact with our support team.

This policy applies to all users of the Good 11 platform, including those accessing the platform via the Good 11 mobile app or any other supported device or browser. By creating an account or using the Good 11 platform, you acknowledge that you have read and understood this Privacy Policy.

We take privacy seriously at Good 11. We know that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a responsibility. This policy is written to be clear and readable — not to hide anything, but to give you a genuine understanding of how your data is handled.

2 Data We Collect

Good 11 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or responsible gaming obligations.

3 How We Use Your Data

Good 11 uses your personal data for the following purposes:

• Account management: To create and maintain your player account, verify your identity, and manage your preferences.
• Payment processing: To process deposits and withdrawals securely and to detect and prevent payment fraud.
• Legal compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
• Platform improvement: To analyse how players use the platform and to improve game offerings, performance, and user experience.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.
• Marketing communications: To send you information about promotions, bonuses, and new games — only where you have consented or where we have a legitimate interest to do so.
• Security: To detect and prevent fraud, cheating, collusion, and other prohibited activities on the platform.

4 Legal Basis for Processing

Good 11 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing required to fulfil our contract with you — for example, operating your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws, including AML and KYC regulations.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time.

5 Sharing Your Data

Good 11 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: To process your deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity verification providers: To verify your identity and age as required by our KYC obligations.
• Game providers: Game software providers may receive limited technical data necessary to deliver their games on our platform.
• Regulatory authorities: We may be required to share data with licensing authorities, law enforcement, or financial regulators in response to lawful requests.
• IT and security providers: Companies that help us operate, maintain, and secure the platform infrastructure.

All third parties who receive your data are required to process it in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

Good 11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit our website or use our app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for login, session management, and security.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the Good 11 platform. Good 11 does not use third-party advertising cookies.

7 Data Retention

Good 11 retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with AML and regulatory requirements.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the interaction.
• Technical and usage data is retained for up to 24 months and then anonymised or deleted.
• Marketing consent records are retained for as long as you remain a registered player and for 1 year after account closure.

When data is no longer required, Good 11 securely deletes or anonymises it in accordance with our internal data retention procedures.

8 Your Rights

As a Good 11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9 Data Security

Good 11 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Good 11 will notify affected players and relevant authorities as required by applicable law, without undue delay.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your credentials, and contact us immediately if you suspect any unauthorised access.

10 Children's Privacy

Good 11 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, any deposits will be returned, and all data will be deleted in accordance with our data retention policy.

If you believe that a minor has registered on the Good 11 platform, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Policy

Good 11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the platform.

The updated policy will take effect from the date stated in the notice. Continued use of the Good 11 platform after that date constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically — the "Last Updated" date at the top always reflects the most recent version.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Good 11 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the platform after login
• Response Time: Within 30 days for data rights requests; within 24 hours for general queries

For information about our platform rules, see our Terms and Conditions. For responsible gaming tools and support, visit our Responsible Gaming page. For common questions, check our FAQ.