Good 11 Terms and Conditions

1 Introduction

Welcome to Good 11. These Terms and Conditions ("Terms") govern your access to and use of the Good 11 online gaming platform, available at good-11.club ("the Platform"). Good 11 is operated by a licensed gaming entity and is subject to the regulatory requirements of its operating jurisdiction.

By creating an account, making a deposit, or placing a bet on Good 11, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms apply to all players on the Good 11 platform, including players accessing the platform via the Good 11 mobile app or any other supported device. These Terms should be read alongside the Good 11 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Good 11.

2 Eligibility

To register and use the Good 11 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. Good 11 does not permit minors to register or play under any circumstances.
• You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction. It is your responsibility to verify this before registering.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of Good 11 or any of its affiliated companies.
• You must not be registered on any self-exclusion list or have previously been permanently excluded from the Good 11 platform.

Good 11 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of funds pending verification.

3 Account Registration

Each player may hold only one account on the Good 11 platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. Good 11 uses automated systems to detect duplicate accounts and will act on any accounts identified as duplicates.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address, and a valid contact method. Providing false information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

You are responsible for maintaining the confidentiality of your account credentials. Good 11 will never ask for your password through any channel. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat or email at [email protected].

• Use a strong, unique password for your Good 11 account.
• Do not share your login details with anyone, including family members.
• Log out of your account when using shared or public devices.
• Enable any additional security features offered by the platform when available.

4 Deposits and Withdrawals

Good 11 supports a range of local and international payment methods including bKash, Nagad, Rocket, bank transfer, Visa, Mastercard, and selected cryptocurrency options. The minimum deposit amount is ৳10. Deposits are processed instantly in most cases.

The minimum withdrawal amount is ৳200. Withdrawals are processed within 15 minutes for mobile banking methods (bKash, Nagad, Rocket) and within 24 hours for bank transfers and card payments. Cryptocurrency withdrawals are subject to network confirmation times.

Good 11 does not charge fees on standard withdrawals. However, your payment provider may apply their own transaction fees, which are outside of Good 11's control. You are responsible for any fees charged by your bank or payment provider.

• All deposits and withdrawals must be made using payment methods registered in your own name. Third-party payments are not permitted.
• Good 11 reserves the right to request proof of payment method ownership before processing a withdrawal.
• Withdrawals may be delayed if your account has not completed identity verification or if there is an active bonus with an unsatisfied wagering requirement.
• Good 11 reserves the right to reverse a withdrawal back to your account balance if verification requirements are not met within 72 hours of the withdrawal request.

5 Bonuses and Promotions

Good 11 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus terms set out here. In the event of any conflict, the specific promotion terms take precedence.

All bonuses at Good 11 are subject to wagering requirements. This means that before any bonus funds or winnings derived from bonus funds can be withdrawn, you must wager the bonus amount a specified number of times. The wagering requirement for each bonus is clearly stated on the promotion page.

• Bonuses are credited to your account as bonus funds, separate from your real money balance.
• Real money funds are used first when placing bets, unless otherwise stated.
• Bonus funds expire if the wagering requirement is not met within the stated timeframe, typically 7 to 30 days depending on the promotion.
• Good 11 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who are found to be abusing the bonus system — including through the use of multiple accounts, coordinated betting strategies, or exploitation of technical errors — will have their bonuses voided and may have their accounts suspended.
• Only one welcome bonus is available per player, per household, and per IP address.

6 Game Rules and Fair Play

All games available on the Good 11 platform use certified Random Number Generators (RNG) to determine outcomes. The RNG systems used by Good 11's game providers are independently audited and certified to ensure fairness. Published Return to Player (RTP) figures are based on these certified systems.

By playing any game on Good 11, you accept the rules of that game as displayed within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing real money bets. Good 11 provides game information pages to help players understand how each game works.

• In the event of a technical malfunction during a game round, the round will be voided and any stake placed will be returned to your account.
• Good 11 is not responsible for losses resulting from a player's misunderstanding of game rules.
• Live casino games are subject to the rules displayed by the live dealer at the table. In the event of a dispute, the decision of the Good 11 management team is final.
• Bets placed after the result of a game has been determined — due to a technical error or otherwise — will be voided.

7 Prohibited Conduct

The following activities are strictly prohibited on the Good 11 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Creating more than one account on the platform.
• Providing false or misleading information during registration or verification.
• Using the platform for any form of money laundering or financial crime.
• Exploiting software bugs, glitches, or technical errors for financial gain.
• Using automated software, bots, or scripts to interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of fraud, including chargeback fraud on deposits.
• Attempting to access another player's account without authorisation.
• Using the platform in any way that violates applicable laws in your jurisdiction.

8 Account Suspension and Closure

Good 11 reserves the right to suspend or close any account at any time, with or without prior notice, if we have reasonable grounds to believe that a player has breached these Terms, engaged in prohibited conduct, or poses a risk to the integrity of the platform.

If your account is suspended pending investigation, you will not be able to log in, place bets, or make withdrawals during the suspension period. Good 11 will aim to complete any investigation within 14 days and will communicate the outcome to you via your registered email address.

You may also request to close your own account at any time by contacting our support team. If you close your account voluntarily, any real money balance will be returned to you via your registered payment method, subject to standard verification requirements. Bonus funds are forfeited upon account closure.

9 Responsible Gaming

Good 11 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to all players at any time through the account settings section of the platform.

If you choose to self-exclude, your account will be suspended for the duration you select. During this period, Good 11 will not send you any promotional communications. Self-exclusion requests are processed immediately and cannot be reversed before the selected period has elapsed.

For more information about responsible gaming tools and support resources, please visit our Responsible Gaming page.

10 Privacy and Data

Good 11 collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your personal data as described in that policy. Good 11 does not sell personal data to third parties.

We may share your data with third-party service providers who assist in operating the platform, processing payments, or complying with legal obligations. All such providers are contractually required to handle your data securely and in accordance with applicable data protection laws.

For full details on how Good 11 handles your personal data, please read our Privacy Policy.

11 Limitation of Liability

Good 11 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Good 11 is not liable for any losses arising from platform downtime, technical errors, or interruptions to service that are outside of our reasonable control.

Good 11's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. Good 11 is not liable for any indirect, consequential, or special losses.

• Good 11 is not responsible for losses resulting from a player's failure to follow game rules or these Terms.
• Good 11 is not responsible for losses resulting from a player's internet connection issues or device failures.
• Good 11 is not responsible for any tax obligations arising from winnings. Players are responsible for declaring and paying any applicable taxes in their jurisdiction.

12 Changes to Terms

Good 11 reserves the right to update or modify these Terms at any time. When we make material changes, we will notify registered players via email and display a notice on the platform. The updated Terms will take effect from the date stated in the notice.

Continued use of the Good 11 platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Good 11 support team. We're available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the platform after login
• Response Time: Within 15 minutes via live chat; within 24 hours via email

For responsible gaming support, please visit our Responsible Gaming page. For information about how we handle your data, see our Privacy Policy. For frequently asked questions, visit our FAQ page.